Warranty, Damaged / Defective Product

Limited Warranty on Jewelry Products

Please read this section carefully—it covers our responsibilities for MySisterIsASurvivor’s Services and Products.

1. Limited Warranty. At the time of delivery of a Product to you, the Product will not be materially defective or damaged (the “Limited Warranty”).
2. Who Is This Limited Warranty For? MySisterIsASurvivor extends the Limited Warranty only to you (our Customer). All Limited Warranty coverage terminates if you sell or otherwise transfer a Product.
3. What Does This Limited Warranty Not Cover? This Limited Warranty does not cover any damage to or defect in a Product caused by any of the following: (i) you, or third parties; (ii) any improper handling (including during shipping), use, or storage of the Product; (iii) any failure to follow Product instructions; (iv) any modifications to the Product; (v) any unauthorized repair to the Product; (vi) any external causes such as accidents, fire, flood, “acts of God” or other actions or events beyond our reasonable control; or (vii) costs or expenses related to the loss of use of the Product or any other costs or expenses not covered by this Limited Warranty. This Limited Warranty does not cover any items supplied by third parties.
4. How Long Does This Limited Warranty Last? This Limited Warranty starts on the date of the delivery of the Product to you and lasts for thirty (30) days (“Warranty Period”). MySisterIsASurvivor acknowledges that you may be entitled to a longer Warranty Period under certain jurisdictions.
5. What Are Your Remedies Under This Limited Warranty? With respect to any materially defective or damaged Product, we will, in our sole discretion, either: (i) replace such Product (or the defective or damaged part of the Product) free of charge; or (ii) refund the purchase price you paid to us along with the shipping fees corresponding to the defective or damaged Products.
6. How Do You Obtain Warranty Service? Promptly following delivery of a Product, you must inspect the Product. If a Product is materially defective (including any error by MySisterIsASurvivor) or damaged upon receipt, or if you received the wrong Product, then in order to be eligible for service under this Limited Warranty, you must submit a claim within the Warranty Period in compliance with our Return Policy. You should contact us regarding any defective or damaged Product and with respect to any delivery of the wrong Product.
7. LIMITATION OF LIABILITY. THE REMEDIES DESCRIBED IN THIS SECTION ARE YOUR SOLE AND EXCLUSIVE REMEDIES (AND OUR ENTIRE LIABILITY) FOR ANY BREACH OF THIS LIMITED WARRANTY. OUR LIABILITY FOR A DEFECTIVE OR DAMAGED PRODUCT SHALL UNDER NO CIRCUMSTANCES EXCEED THE ACTUAL AMOUNT RECEIVED BY US FOR THE PRODUCT, NOR SHALL WE UNDER ANY CIRCUMSTANCES, TO THE FULLEST EXTENT PERMITTED BY LAW, BE LIABLE FOR ANY LOST PROFITS OR REVENUES, DIMINUTION IN VALUE, OR FOR ANY CONSEQUENTIAL, INCIDENTAL, INDIRECT, SPECIAL, EXEMPLARY, ENHANCED OR PUNITIVE DAMAGES OR LOSSES ARISING OUT OF OUR PRODUCTS, REGARDLESS OF (I) WHETHER ANY OF THE FOREGOING DAMAGES WERE FORESEEABLE, (II) WHETHER OR NOT YOU WERE ADVISED OF THE POSSIBILITY OF INCURRING ANY OF THE FOREGOING DAMAGES, (III) THE LEGAL OR EQUITABLE THEORY (CONTRACT, TORT, OR OTHERWISE) UPON WHICH THE CLAIM IS BASED, AND (IV) ANY SPECIFIC CIRCUMSTANCES OF YOU AND/OR YOUR CUSTOMER. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY BY JURISDICTION. WE LIMIT THE DURATION AND REMEDIES OF ALL IMPLIED WARRANTIES OR CONDITIONS WITH RESPECT TO OUR PRODUCTS, INCLUDING WITHOUT LIMITATION THE WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, TO THE DURATION OF THE WARRANTY PERIOD. SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY OR CONDITION LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

Damaged / Defective Product

A free reprint or a refund will be offered if the problem is reported to the Printify.me support email indicated in your order confirmation email within 30 days of product delivery, along with your order ID and required photo proof.

To expedite the resolution of your issue, please include your order ID and any necessary photo or video evidence, as outlined below, when contacting us.